Privacy Policy

1. Who We Are

This website is operated by Welaxin, a watch repair and restoration workshop located at 148 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand. We can be reached by email at [email protected] or by telephone on +66 2 254 8736.

For the purposes of applicable data protection law, Welaxin acts as the data controller for personal information collected through this website.

2. Information We Collect

We collect personal information in a small number of ways.

Information you provide directly — when you complete our contact form or write to us by email, you may share your name, email address, telephone number, and a description of your watch or enquiry. We do not request more detail than is necessary for us to respond helpfully.

Information collected automatically — when you visit our website, our servers and analytics tools may record your IP address, browser type, pages visited, time spent on each page, and the address of the page that referred you to us. This information is used in aggregate to understand how visitors navigate the site.

Cookies — we use cookies and similar technologies as described in Section 5 below.

3. How We Use Your Information

We use the information we collect to:

• respond to your enquiry and discuss your watch with you
• arrange and carry out servicing or restoration work you have requested
• maintain records of the work completed and any correspondence
• understand how visitors use our website so we can improve it
• meet our obligations under Thai law

We do not use your personal information for automated decision-making or profiling, and we do not sell your information to third parties.

4. Legal Basis for Processing

Where Thai data protection law requires us to identify a lawful basis for processing personal information, we rely on the following:

• Contract — processing is necessary to respond to your enquiry or to carry out a service you have requested.
• Legitimate interests — we have a legitimate interest in understanding how our website is used so that we can make it more useful to visitors, provided that interest does not override your rights and freedoms.
• Consent — where we use optional cookies or similar technologies, we rely on your consent, which you may withdraw at any time.
• Legal obligation — where we are required to retain records under applicable law.

5. Cookies

Our website uses cookies — small text files placed on your device — to help the site function correctly and to understand how it is used. You will be offered the choice to accept or decline optional cookies when you first visit.

Essential cookies are necessary for the site to operate and cannot be declined.

Analytics cookies help us count visits and understand where traffic comes from, so we can measure and improve the site's performance.

Marketing cookies may be set by third-party advertising platforms to measure the performance of any advertising we run.

You can review and adjust your cookie preferences at any time through your browser settings. For more detail on the specific cookies we use, please see our Cookie Policy.

6. Sharing with Third Parties

We share personal information with third parties only in limited circumstances:

• Analytics providers — we use Google Analytics to understand website traffic. Google may process data on servers outside Thailand. You can opt out of Google Analytics tracking via your browser settings or Google's opt-out browser add-on.
• Specialist partners — for Complete Case & Dial Restoration services, we work with a trusted dial restoration specialist. Your watch may be entrusted to them; we will inform you when this is the case and obtain your agreement.
• Legal and regulatory requirements — we may disclose information where required to do so by law or in response to a valid legal request.

We do not sell, rent, or trade your personal information.

7. Retention

We keep personal information only for as long as it is necessary for the purposes described in this policy or as required by law.

• Enquiry and correspondence records are retained for three years after our last communication.
• Service records relating to completed work are retained for seven years for accounting and legal purposes.
• Website analytics data is retained in aggregated, anonymised form beyond these periods.

When retention periods expire, we delete or anonymise the information securely.

8. Your Rights

Under applicable data protection law, you may have the right to:

• request access to personal information we hold about you
• ask us to correct inaccurate or incomplete information
• ask us to delete information we no longer need
• object to or restrict how we process your information in certain circumstances
• withdraw consent where processing is based on consent
• lodge a complaint with the relevant supervisory authority in Thailand

To exercise any of these rights, please write to us at [email protected]. We will respond within a reasonable time and will let you know if we are unable to meet a particular request.

9. Security

We take reasonable steps to protect personal information from unauthorised access, loss, or disclosure. Our website is served over HTTPS, and access to contact form submissions is restricted to authorised members of the workshop.

No method of transmission over the internet is entirely free of risk. If you have concerns about the sensitivity of information you wish to share, you are welcome to contact us by telephone instead.

10. Children

Our website and services are not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can remove it.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in applicable law. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Where changes are material, we will make reasonable efforts to bring them to your attention before they take effect.